Privacy Policy

1. Introduction

Lawgistics ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using Lawgistics, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Account information: name, email address, and authentication credentials provided during sign-up via Clerk.
• Form and document data: information you enter when filling out legal document templates.
• Payment information: transaction records processed through Billplz. We do not store your full payment card details.
• Usage data: pages visited, features used, browser type, IP address, and device information.
• Communications: messages or enquiries you send to us through contact forms.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our platform and services.
• Process payments and manage your document subscriptions.
• Generate and deliver legal documents you request.
• Send transactional emails such as payment confirmations and document access links.
• Respond to your enquiries and provide customer support.
• Improve our services through anonymised usage analytics.
• Comply with applicable laws and legal obligations.

4. Data Sharing

We do not sell your personal data. We may share your information only with:

• Service providers: third-party vendors that help us operate our platform (e.g., Clerk for authentication, Billplz for payment processing, Cloudflare R2 for file storage, MongoDB for database services).
• Legal and regulatory authorities: where required by law, court order, or to protect our legal rights.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

All third-party service providers are contractually obligated to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain records where required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and secure cloud storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under Malaysia's PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent to the processing of your personal data.
• Request the deletion of your personal data, subject to legal obligations.
• Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been violated.

To exercise any of these rights, please contact us at the details provided in Section 10.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you signed in, and understand how you use our services. You may disable cookies through your browser settings, but doing so may affect the functionality of certain features.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of Lawgistics after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: